Frequently Asked Questions
Everything you need to know about our natural skin care and botanical beauty.
Where are Jurlique products manufactured?
Most of our products are proudly made in our home in the Adelaide Hills, South Australia, using ingredients grown on our own biodynamic farm.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original, unopened packaging to be eligible for a full refund.
Are Jurlique products suitable for sensitive skin?
Yes, our products are formulated with pure botanical extracts. However, we recommend checking the individual product pages for specific ingredients or performing a patch test before full application.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you test your products on animals?
No, Jurlique is committed to being cruelty-free. We do not conduct animal testing on our products or ingredients, nor do we ask others to do so on our behalf.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Afterpay for flexible interest-free installments.